Question 1

How do I contact Sunnys?

Accepted Answer

If you have any inquiries, please contact us on hello@getsunnys.com.If you're enquiring about an order, kindly provide your order number, which begins with '#' followed by 6-8 digits, and the email address used to place your order ready. Our support team will respond within 24 hours..For returns or exchanges of your Sunnys, you can find all the relevant information under Exchange & Return in our FAQs, as well as in the Return & Refund Policy

Question 2

Why are Sunnys™ so special and who are they suitable for?

Accepted Answer

Our Sunnys are more than just stylish; they effortlessly complement any outfit while providing exceptional comfort for hours of walking.Crafted with Memory Foam EVA material and a unique structure, our Sunnys offer remarkable elasticity and breathability, ensuring all-day wear without sacrificing comfort.Join over 40,000 satisfied customers who enjoy the relaxing experience of wearing our Sunnys. Loved by stylish women, busy mothers, pregnant women, and men alike, our comfortable Sunnys™ are a favorite choice. ❤️

Question 3

I have seen similar slippers on other websites. Are you the original?

Accepted Answer

There are several suppliers offering similar products under different names. We advise ensuring that “Sunnys™" is clearly stated on the website or in any advertisements.Our legal notice clearly establishes us as a LLC from United States, guaranteeing our design and quality standards. In contrast, other providers may be private individuals or international companies, where we cannot assure the same level of quality as with Sunnys™. You can easily verify this in the legal notice.

Question 4

Where can I find the size chart?

Accepted Answer

You can find them on our product pages next to size.

Question 5

Do the Sunnys also fit wide or narrow feet?

Accepted Answer

Absolutely! With the unique Memory Foam EVA material, Sunnys™ are flexible and conform to your feet. If you're uncertain about sizing or have slightly wider feet, we suggest checking the size chart and measure your foot as per the instructions.

Question 6

Are the Sunnys also suitable for men?

Accepted Answer

Certainly! We have styles for both Men and Women and most of our styles are also designed to fit both female and male feet comfortably. It's quite common for women to discover Sunnys™ first, with their partners often following suit. 😁 They make for a fantastic gift!

Question 7

Where are Sunnys made?

Accepted Answer

Sunnys™ are designed by our expert fashion designers in the US and manufactured in our own manufacturing facility.Each pair is meticulously crafted using top-grade, vegan, ultra-light Memory Foam EVA material for exceptional durability and flexibility. Our commitment to quality is evident in our rigorous testing process, ensuring that every Sunnys™ is free from harmful substances.

Question 8

Does your product have orthopedic benefits?

Accepted Answer

Please note:The content on our website and in our advertising on social networks (such as Instagram, TikTok or Facebook) is for informational purposes only and is not a substitute for professional medical advice. We in no way claim that our shoes have any orthopedic benefits. Rather, we recommend consulting a doctor or other medical professional before wearing our shoes, especially if you have pre-existing conditions or experience pain when walking. The content on our website should not be used as advice for self-diagnosis or treatment and is not a substitute for professional medical advice from a licensed physician or orthopedist. The information presented on this site may be incomplete, not current or inaccurate and should therefore not be relied upon as such. Use of the information provided on this site is at your own risk. We accept no liability for any damages of any kind arising from the use of or reliance on the information provided on this site.However, we can say this with the greatest certainty: Our Sunnys have already been ordered by over 40,000 customers. We receive numerous positive experiences with our products every day. Many of our customers write that our Sunnys has helped them with foot, back and knee pain.Our recommendation:Feel free to test our products. If you don't like them, you can easily return them. Our aim is to constantly improve the quality of our products and customer service and to create a great customer experience!We thank you for your support!

Question 9

What material are Sunnys made of and should I consider?

Accepted Answer

Did you know that our popular Sunnys™ are made from 100% vegan, non-toxic EVA Memory foam?Thanks to the special EVA material and structure, Sunnys™ are flexible, lightweight, and adapt to your foot. However, it's important to note that exposure to extreme heat or high levels of sunlight may cause them to lose their original shape and shrink.Please be mindful that Sunnys™ should not be washed in the washing machine; instead, hand wash them and allow them to dry in the shade.If you choose to do so despite these recommendations, please understand that you do so at your own risk.

Question 10

What is your return policy?

Accepted Answer

If your order doesn't meet your expectations, you have the option to return the items within 14 days of receiving them.To return an item, send an email to hello@getsunnys.com and provide your order number and email associated with the order.The support team will respond promptly and help you throughout the return process step by step.Kindly note that we only accept returns for items that are new, undamaged, and unworn.Please check our return/refund/exchange policy here.

Question 11

Can I exchange an item?

Accepted Answer

For orders within US, you have one free exchange per order within 14 days of receiving your items. To initiate an exchange, simply contact us by sending an email to hello@etsunnys.com and provide your order number (#6-8 digits) and the email address associated with your order.The support team will promptly reply and assist you with the exchange process step by step. Please keep in mind that only unworn items in their original package are eligible for exchange. See detailed policy here.

Question 12

How long will it take to receive my order?

Accepted Answer

For fast and convenient delivery, we partnered with all local shipping providers and offer insured shipping with tracking. All packages are dispatched directly from one of our shipping centers in US.Enjoy complimentary shipping for our customers in the US with delivery in 6-10 working days.If you have any questions regarding your order, contact us hello@getsunnys.com and provide your order number and email address with which you placed your order.

Question 13

How to track my order?

Accepted Answer

After your order has been processed and shipped, you will receive an email  that includes the shipping details as well as the tracking number.The tracking number will be with one of our shipping partners.

Question 14

The delivery status of my order does not change. What can I do?

Accepted Answer

As demand surges, our shipping partners may experience delays in updating tracking information.If your delivery status remains unchanged after 5-7 days, we recommend reaching out to our support team by sending an email to hello@getsunnys.com.We'll swiftly assist you in resolving any concerns.

Question 15

I never got my order, what to do?

Accepted Answer

If the shipment tracking indicates that your delivery was made but you haven't received your goods, we advise you to first check if your order might have been left at a neighbor's residence, placed in an agreed storage location, or held at a nearby branch or packing station.If you're unable to locate your package, please contact us via the chatbot on our website or by sending an email to hello@getsunnys.comOur support team will promptly reach out to you to discuss the next steps. We'll initiate an investigation request with our logistics partner to locate your package.Please remember that it's crucial to adhere to the 7-day deadline for reporting any delivery discrepancies.

Question 16

What should I do if the package or item arrived damaged?

Accepted Answer

If the package indicates signs of damage, it's advisable to verify the condition of all ordered items.If all items are accounted for and undamaged, no further action is necessary. However, in the event of any issues, follow the steps outlined below.Within 7 days of receiving the package:- Document the “damage” to the package and the item by taking pictures.- Register the complaint to our support team via the chatbot on our website or by sending an email to hello@getsunnys.com and include the photos.- Our support will then file a damage report with our logistics partner.- It is important to keep the box and items and not use/dispose of them until feedback from our support team.- The next steps will be communicated by our support team.It is important to note that the stated deadline of 7 days must be adhered to.